CCW Executive Exchange: Retail
July 15-17, 2026 | Le Méridien | Denver
Where Senior Retail Leaders Define Experience Strategy
The CCW Retail Executive Exchange isn’t a normal conference. It’s an invite-only experience where every connection is intentional. From curated 1:1 business meetings to peer-driven networking, you’ll engage with like-minded leaders and solution providers aligned to your priorities, helping you validate strategy, discover solutions, and move faster with confidence.
Request an Invitation
Key Exchange Features
50+
Senior Executives
20
Speakers
5+ Avg. Meetings
Per Attendee (30-min Each)
What to Expect
Curated 1:1 Business Meetings
Forget random booth visits. Your 1:1 meetings are pre-scheduled and personalized to connect you with partners who directly address your initiatives. The result: meaningful conversations, faster solution discovery, and a more efficient path to informed decision-making.
Your Challenges, Center Stage
Bring your real-world challenges to the table. In think tanks, masterclasses, and workshops, executives collaborate around shared priorities, compare approaches, and uncover practical solutions. This peer-driven format creates an unmatched environment for benchmarking and solution discovery.
A Room of Your True Peers
Every attendee is vetted to ensure a senior, decision-making audience. You’ll connect with CX and customer contact leaders who share similar responsibilities, budgets, and transformation mandates that enables higher-level conversations, more honest benchmarking, and relationships that extend well beyond the event.
Executive-Level Content
Expect conversations centered around forward-looking strategy, operating models, and real-world case studies that address enterprise-scale challenges and long-term impact.
Agenda at a Glance
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9:00 AM REGISTRATION & BREAKFAST |
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10:00 AM CHECK-IN OPENS |
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10:30 AM WELCOME ORIENTATION & ICEBREAKER |
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11:00 AM CMP RESEARCH KEYNOTE |
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11:30 AM THE REINVENTED STORE: DESIGNING IN-PERSON EXPERIENCES THAT STILL MATTER |
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12:00 PM WELCOME LUNCH |
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1:00 PM BUSINESS MEETINGS |
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2:00 PM FROM CLIKC TO CURBSIDE: SEAMLESS JOURNEYS ACROSS CHANNELS |
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2:45 PM WINNING THE DIGITAL-ONLY CUSTOMER: JOURNEYS BUILT FOR ONLINE SHOPPERS |
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3:15 PM QUICKFIRE SPOTLIGHT: INNOVATION IN ACTION |
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3:45 PM NETWORKING BREAK |
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4:15 PM BUSINESS MEETINGS |
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6:00 PM WELCOME RECEPTION |
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8:30 AM BREAKFAST |
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9:00 AM MORNING REMARKS |
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9:15 AM PROVING CX ROI IN RETAIL: TURNING EXPERIENCE INTO MEASURABLE GROWTH |
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10:00 AM FROM CAMPAIGNS TO CONNECTIONS: DESIGNING BRAND EXPERIENCES CUSTOMERS ACTUALLY FEEL |
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10:30 AM COMFORT BREAK |
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10:45 AM BUSINESS MEETINGS |
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12:15 PM NETWORKING LUNCH |
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1:15 PM FROM TRANSACTION TO RELATIONSHIPS: REDEFINING THE MODERN RETAIL CUSTOMER JOURNEY |
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3:30 PM FROM COST CENTER TO GROWTH ENGINE: THE EVOLVING ROLE OF CUSTOMER EXPERIENCE |
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4:00 PM DIGITAL TRANSFORMATION THAT ACTUALLY DELIVERS: MOVING FROM VISION TO EXECUTION |
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4:45 PM COMFORT BREAK |
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5:00 PM THE NEW FRONT DOOR: HOW AI AND CONVERSATIONAL EXPERIENCES ARE RESHAPING RETAIL |
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5:30 PM PERSONALIZATION AT SCALE: TURNING CUSTOMER DATA INTO MEANINGFUL EXPERIENCES |
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6:00 PM ROCKY MOUNTAIN SUNSET RECEPTION |
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7:00 AM MORNING YOGA & JUICE PAIRING |
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8:00 AM BREAKFAST |
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8:30 AM SPEED, SIMPLICITY, AND TRUST: WHAT CUSTOMERS EXPECT NOW |
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9:10 AM THE POST-PURCHASE MOMENT: WHERE LOYALTY IS WON OR LOST |
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9:30 AM NETWORKING BREAK |
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10:00 AM BUSINESS MEETINGS |
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11:30 AM CCW DIGITAL DEEP DIVE |
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12:00 PM EXCHANGE CONCLUDES |
Venue & Accommodation
Le Méridien Downtown
Located in the heart of downtown Denver, Le Méridien Denver Downtown blends modern European design with refined comfort, creating an inspired setting for meaningful connection and collaboration. Steps from the city’s best dining, arts, and cultural attractions, the hotel offers sleek guest rooms, thoughtfully designed meeting spaces, and elevated culinary experiences.
Learn More
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