EXECUTIVE EXCHANGE | RETAIL 2026

Speakers

Hear from retail pioneers driving innovation in digital, in-store, and customer experience strategies. Gain actionable insights and real-world strategies to elevate your customer journey.

David Phipps

Chief Technology Officer

Generation Tux

Mr. Chad Anderson

Head of Customer Care & Roadside Operations

Mercedes-Benz USA

Julie Carver

Head of Digital Design

JetBlue

Erin Gray

SVP,Customer Experience

Endy

Anurag Avlash

Executive Director, Consumer Care Analytics & Insights

The Estée Lauder Companies

Dr. Selen Onel

Associate Director of Pricing Data Science

Chewy

Udit Mehrotra

Director, Software, Data and AI

Amazon

Sunanda Koduvayur

Sr. Director Data Science

DICK's Sporting Goods

Megan Watt

VP, Growth

Weezie

Heramb Dandekar

Product Design and Brand Advisor

Tusk Oralcare

Noufal Mohamed Basheer

Director of Strategy & Transformation

PepsiCo

Dwight Howell

Director of Architecture & Store Planning

Best Buy

Ms. Sonia Tamrakar

Assistant Director, CX

Saks Off Fifth

Jose Alvarado

Senior Manager, Operation Process Vendor Management Office

The Home Depot

Carlisha Robinson

CEO

CBR Ventures

Darnell Brooks

DLB Consulting Firm

Founder

Jake Frederico

Research Analyst & Program Manager

Customer Management Practice

Brian Cantor

Managing Director, Digital

Customer Management Practice

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