EXECUTIVE EXCHANGE | RETAIL 2026
About
THE EXCHANGE DIFFERENCE
An Executive Room with Real Influence
Hand-selected community of Director, VP, and C-Level retail leaders influencing customer operations, experience, and engagement.
No Expo Halls. No Vendor Noise
Discussion-first environment — focused, and high-trust. Every interaction curated to your priorities and business goals, ensuring your time delivers tangible value.
Immersive. Collaborative. Actionable.
Engage in Think Tanks, Workshops, and interactive MasterClasses that challenge assumptions, spark innovation, and turn ideas into impact.
25 Years. One Unrivaled Community.
You’re not just attending an event—you’re joining 25 years of leadership at the forefront of customer experience evolution.
EXECUTIVE EXCHANGE REPLAY
WHAT ATTENDEES SAY ABOUT THE EXCHANGE
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Completely worth it!
“There is a lot of value that I got in the few days which you may not get from a large conference with a lot of other customers. It was very targeted and a lot of prep that the team put into it, it was very meaningful, purposeful, and valuable of my time.”
– Senior Director, Engineering for Customer Service Technology, eBay
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Great Conference!
“I definitely recommend attending an exchange. The environment of having senior executives in a smaller setting, brings in everyone here for the right reasons and to learn from each other and from industries outside of what you're normally used to on a day-to-day basis. There's a lot to apply and a lot of technology that you can bring into the contact center and overall, it's been a great experience.”
– Vice President, Contact Center Technology, Benefytt
Great Opportunity to Share Best Practices!
“This is the first time I've had the opportunity to attend a CCW Exchange and I had an amazing time. I enjoyed all of the presenters, the panels, and interacting with the other executives that were there. It's nice to be able to hear what other people are doing, the challenges that they're facing, and then what they're doing to resolve those challenges because that gives me ideas that I can take back to my colleagues. I would recommend this conference and conferences like it to others on my team.”
– Sr. Director, Product Management, Marriott International
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CCWomen is an inclusive community platform to empower women in customer contact.
We empower women and allies by providing an authentic community of like-minded professionals, exchanging valuable career insights, and establishing an inclusive platform for everyone’s stories.
CMP Research helps customer contact leaders make informed decisions faster amid transformation.
Delivering unlimited advisory support, diagnostic tools, and data-driven insights. We help customer contact & CX executives optimize experience, technology, and operations, while enabling solution providers with go-to-market strategies and customer insights.
Follow Us on LinkedIn | @CMPExchange
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